Privacy Policy

Reciprocait Limited, New Zealand, collects and holds personal information to operate the Reciprocait website and four products: BizClips, Meridian, Cogntv Horizon and NeuroMap AI. Our contact address is 11 Robalan Close, Halswell, Christchurch 8025, New Zealand. Send privacy requests to consult@reciprocait.app. The initial product rollout is for people aged 18 and over.

What we collect and why

Website and enquiries. When you contact us, we receive the contact details and message you provide so we can reply. Our website and hosting services may log your IP address, browser, requested pages and request times to deliver the site, troubleshoot problems and protect it.

Accounts and support. We use your sign-in identifier, verified email address, account details and assigned role to authenticate you, link you to your own records and enforce permissions. We also use support correspondence and diagnostic information to respond to requests and investigate faults or misuse. When a service requires sign-in or specific information for a feature, you need to provide it to use that feature. Optional choices are identified where you make them.

BizClips. We use member profiles, uploaded videos and their descriptions, comments and other interactions to provide video sharing, playback and learning features. Creator applications, content reports and moderation records support eligibility and safety reviews. Moderators may view material they need to review. Approved videos and accompanying information are visible to the audience permitted to view them.

Meridian. We use organisation and facilitator account details, participant names and departments, session responses, scores, eligible peer ratings and consent records to run sessions and produce results and reports. Participants can join without a facilitator account. Joining requires a name, department and agreement to the session’s data and sharing terms. The session facilitator can see participant identities and responses, even when the session uses anonymous attribution for other recipients. Peer review and report access follow the settings disclosed for the session. People who are authorised to download a report can keep a copy outside Meridian.

Cogntv Horizon. We use account and role information, assessment scores, coaching goals, tasks, feedback, progress and pairing records to support coaching. A paired coach can see the coaching records their role allows. A pending pairing can show limited information needed to review the request. If a coach supplies information about a client, we use it to administer that coaching relationship.

NeuroMap AI. We use assessment results, profile scores and sharing choices to generate and save your profile. If advisor chat is offered and you use it, we process your questions and responses and may store the conversation with your account. You can choose whether to include a transcript in a report you download for a coach or mentor. Research collection is disabled for the initial rollout.

Information from other sources. We may receive information from a sign-in provider, a coach, a facilitator or organisation administrator, a person submitting a content report, or a payment provider. We use it for the account, service, safety or billing purpose described above. If we collect your information indirectly, we will notify you as required by New Zealand’s Privacy Act.

Google Sign-In

When you choose Google Sign-In for Horizon or NeuroMap, Google supplies a sign-in token. We verify the token and use your Google account identifier and verified email address to recognise your account, check access and start a session. Netlify and Google Apps Script process sign-in information to perform those checks. These sign-in features do not request access to your Gmail, Drive files, calendars or contacts. We use Google Sign-In data to provide and secure sign-in and account access. We do not sell it or use it for advertising. You can remove a connection in your Google Account settings. To request removal of a Reciprocait account or information we hold, contact us separately.

Service providers, payments and AI

We use service providers for hosting, sign-in, storage, communications and payments. These include Afrihost for the current website, Netlify and Google Apps Script and Sheets for Horizon and NeuroMap, and Replit and Clerk for BizClips and Meridian where hosted on those services. These providers process information needed for the services they supply.

Where paid checkout is offered, Stripe collects card details through a Stripe-hosted page or an embedded Stripe payment form. Reciprocait receives payment references and status and uses them with order and subscription details to provide access, help with billing and keep required records. Reciprocait does not receive or store full card numbers or security codes.

Where an AI feature is available and you choose to use it, relevant questions, assessment or coaching context, or session content may be sent to the AI provider needed to generate a response. Horizon and NeuroMap can use Google Gemini or OpenAI when enabled. Meridian’s session AI is subject to the choices explained before joining. Avoid entering personal information about others or confidential material you are not authorised to share.

We share information with authorised product users as described above and may disclose it when required or permitted by law. Providers may process or store information outside New Zealand. We apply the safeguards required by New Zealand’s Privacy Act to overseas disclosures.

Browser storage, security and retention

The public Reciprocait website does not set analytics or advertising cookies. It loads font and icon styles from Google Fonts and Cloudflare’s CDN, which receive the technical information needed to deliver those files. The apps and their sign-in providers may use cookies or similar technology for sign-in, security and session continuity.

NeuroMap can save a copy of your profile and conversation in your browser so you can resume it. Clearing NeuroMap’s browser data removes the copy on that device. Server records are managed separately. Take care when using a shared device or distributing exported reports.

We restrict access to personal information based on account permissions and operational need. How long we keep a record depends on what it is needed for, including providing the service, managing records, resolving disputes and meeting legal obligations. Completed Meridian sessions do not expire automatically. An organisation owner can request their deletion. Backup copies may remain after we remove a record from the active service. Required payment records and reports already downloaded by others are handled separately.

Your choices and rights

Contact consult@reciprocait.app to ask for access to or correction of personal information we hold about you, to withdraw optional consent for future use, to request deletion, or to raise a concern. Tell us which service is involved so we can locate your records. We review deletion requests case by case and explain what can be removed and what needs to be retained. We may need to verify your identity and, for organisation-run services, coordinate with the relevant organisation. You can also contact the New Zealand Office of the Privacy Commissioner.